Privacy policy

Privacy Policy

This Privacy Policy describes how www.basaratea.com ("BASARA", "we", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact

If you have any questions, need further information about our privacy practices, or wish to file a complaint, please contact us at:

Email: info@basaratea.com
Address: BASARA Japanese Tea Factory, Dubai, United Arab Emirates

Collecting Personal Information

When you visit our Site, we collect certain information about your device, interactions with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can identify an individual is referred to as "Personal Information."

Examples of Personal Information collected:

• Device Information
  Purpose: To load the Site properly and perform analytics for optimization.
  Source: Automatically via cookies, log files, tags, pixels.
  Collected: Web browser version, IP address, time zone, cookie data, viewed pages/products, search terms, interaction with the site.

• Order Information
  Purpose: To fulfill orders, process payments, arrange shipping, send order confirmations, and provide relevant communication or marketing.
  Source: Provided directly by you.
  Collected: Name, billing/shipping address, payment info (e.g., credit card), email, phone number.

• Customer Support Information
  Purpose: To provide support.
  Source: Provided directly by you.
  Collected: Contact information and correspondence content.

Sharing Personal Information

We share your Personal Information with service providers such as Shopify to help us deliver our services. Shopify powers our online store. See Shopify's privacy policy for details: https://www.shopify.com/legal/privacy

We may also disclose your Personal Information to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information to show you relevant ads and marketing content. For example:

• We use Google Analytics to understand how customers use our site. Learn more: https://www.google.com/policies/privacy/

• You can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

• We may share data with advertising partners through cookies or similar technologies.

• We may use Shopify Audiences and other tools to display ads to potential customers based on site interactions.

You can opt out of targeted advertising through: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to provide and improve our services, including offering products, processing payments, fulfilling orders, and sending updates or promotional offers.

Cookies and tracking technologies may be used to associate visits with existing customer profiles. You may opt out: https://app.retention.com/optout

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

• Your consent

• Fulfillment of our contract with you

• Compliance with legal obligations

• Protection of vital interests

• Public interest tasks

• Legitimate interests that do not override your rights

Retention

We retain your Personal Information unless and until you request deletion. For deletion requests, contact us at info@basaratea.com.

Automated Decision-Making

We do not use automated decision-making that produces legal or significant effects. Shopify may apply limited automated fraud prevention tools that do not impact your rights.

GDPR Rights

If you are in the EEA, you have the right to:

• Access the personal data we hold

• Correct, update, or erase your data

• Object to or restrict certain processing

• Data portability

For any of these, contact us at info@basaratea.com.

CCPA

If you are a California resident, you have the right to:

• Know what Personal Information we collect

• Request deletion or correction

• Opt-out of sale of your data

Contact us at info@basaratea.com to exercise your rights. You may designate an authorized agent to act on your behalf.

Do Not Track

We do not alter our practices in response to Do Not Track signals due to lack of industry standard.

Changes

We may update this policy to reflect operational, legal, or regulatory changes. Check this page for the latest version.

Last updated: July 1, 2025